WHAT PROBLEMS DO WE SOLVE?
We hear leaders facing these real-world challenges:
Who are we really serving? We need a clear picture of our customers.
We need our teams to provide exceptional service that reflects our brand values.
We gather customer data, but how do we translate it into effective actions?
We have potential improvement ideas, but which ones will make the biggest difference?
Our customers expect a seamless experience, but we're noticing gaps and inconsistencies.
SERVICES
We are a full-service Customer Experience (CX) Consultancy offering tailored engagements for leaders eager to diagnose, enhance, [re-]design, or upkeep and measure their CX.
Our belief is that anyone who provides or sells anything can benefit from CX design and execution, regardless of size or industry.
We help identify where to lean in first, and what the go-forward plan should look like to achieve meaningful, measurable results that bring employees along on a sustainable path forward.
TESTIMONIALS
The work you do provides the roadmap for success. You provided our north star, taking what we want to do, and putting a mechanism in to act on it and move forward.
Ross Silva, Noctrix Health
Having worked side-by-side with Natalie, I can attest to her detailed and professional approach to solving problems. She is careful to understand the context and culture of an organization as she careful considers which recommendations will best help the organization be successful both in the present as well as the future.
Brett Teuscher, BlueScope
Master facilitation: it’s an art and there are few people that can do it and the way you do it, Natalie,… and you get [work] done. It’s hard to find that in people, let alone in agency partners.
Healthcare
Industry Client, Patient Experience Engagement
I can confidently and enthusiastically say you were the best executor/project manager I’ve ever worked with. I hope our paths do cross again.
Wealth Management Client, CX Retention Engagement
THE NAME
Why “Crescent Consultancy”?
I have always loved the skinny crescent moon -- it’s magical and holds a certain power.
My children helped me choose the name Crescent Consultancy. We spot the moon together and it’s no coincidence that both of their names start with “C”.
- Natalie K Jackson, Founder & CEO
LEADERSHIP
Natalie K Jackson
FOUNDER & CEO
Natalie K. Jackson brings over a decade of expertise in optimizing end-to-end customer and employee journeys.
She tailors each engagement to provide custom facilitation and an actionable Customer Experience (CX) roadmap that aligns with each client’s goals.
Natalie has a passion for CX. She understands the importance of CX to an organization’s success and founded the consultancy to focus on the discipline of CX, which elevates the Employee Experience (EX), and is applicable across any organization, regardless of size or industry.
OUR VISION
To build actionable Customer Experience (CX) plans for our clients that lead to meaningful, measurable results.
What problem are we solving?
Customer Experience (CX) is complex and requires buy-in and cross-functional alignment to improve and evolve. Leaders are challenged to make the progress they need to support their goals.
We understand that leaders face these real-world challenges:
Struggling to Identify Their True Customer Base
"Who are we really serving? We need a clear picture of our customers."
Needing Continuous Customer Insights for Actionable Strategies
"We gather data, but how do we translate it into effective actions?"
Desire to Measure and Elevate the Customer Experience
"We think our customers are happy, but how do we truly measure and enhance their experience?"
Prioritizing and Implementing the Most Impactful Changes
"We have potential improvement ideas, but which ones will make the biggest difference?"
Addressing Inconsistencies Across Channels and Touchpoints
"Our customers expect a seamless experience, but we're noticing gaps and inconsistencies."
Training Teams to Deliver Brand-Aligned Customer Experiences
"We need our teams to provide exceptional service that reflects our brand values."
What’s our niche?
How do we show up?
We are experts in CX design and execution. We bring teams together, facilitate the conversation, and provide a roadmap to success. We tailor each engagement to align with our client’s goals.
What is our mission?
To create magic with our clients for their customers and employees.
What are our values?
Trust
We are honest and authentic, driven to find the best outcomes for our clients, their customers, and employees.
Curiosity
We are lifelong learners who listen and adapt. We share our insights and continuously strive to improve.
Action
We excel at getting things done. As facilitators and agile executors, we think strategically and dive into the details, leveraging our project management expertise to tie it all together.
OUR VISION
To build actionable Customer Experience (CX) plans for our clients that lead to meaningful, measurable results.
What’s our niche?
How do we show up?
We are experts in CX design and execution. We bring teams together, facilitate the conversation, and provide a roadmap to success. We tailor each engagement to align with our client’s goals.
What is our mission?
To create magic with our clients for their customers and employees.
What are our values?
Trust
We are honest and authentic, driven to find the best outcomes for our clients, their customers, and employees.
Curiosity
We are lifelong learners who listen and adapt. We share our insights and continuously strive to improve.
Action
We excel at getting things done. As facilitators and agile executors, we think strategically and dive into the details, leveraging our project management expertise to tie it all together.