SERVICES
01
CX DIAGNOSIS
QUESTIONNAIRE & REPORT
Take a few minutes to submit a questionnaire for us to diagnose where you are on your CX journey and what should come next.
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Meet one-on-one for 90min
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Review the findings, explore deeper together, and collaboratively establish your go-forward approach
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Ideal for leaders who own CX or are curious about CX
$250 up-front
We look forward to meeting with you.
03
CX COACHING
POST-DIAGNOSIS OR POST-ENGAGEMENT UPKEEP
Our on-going 1:1 coaching is a way to propel your CX journey forward, either in lieu of or following a CX engagement.
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Meet for 60-90min on a regular cadence
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Align on your CX goals together and work towards them
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Coaching can be structured or organic, tailored for each client
$250 for first 90min sessions, up-front
60-90min packages available
02
CX DESIGN & ACTION PLAN
TAILORED CX ENGAGEMENT
The Crescent Consultancy engagements are thoughtful and tailored to align with each client’s goals. First we will meet to learn where you are in your CX journey and what your goals are. Sample outcomes from an engagement:
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Defined customer/consumer persona(s)
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Established or refined CX values and behaviors for employees to embody the brand and CX (inspired by Disney Institute principles)
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End-to-end customer journey with metrics aligned to each stage
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Deepened cross-functional knowledge to show up more consistently, with foundational data at the core
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Prioritized areas of friction and blockers in your customer journey, with ways to improve and differentiate
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Cross-functional action plan with near-term and long-term objectives and key results
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Uplifted customer-facing content and campaigns
Engagements often range from three to six months excluding on-going execution leadership. Pricing varies based on scope.
